We are looking for an IT Service Manager in ERP/SAP Operations - UK Ireland

We are looking for an IT Service Manager in ERP/SAP Operations - UK Ireland

Responsibilities:

· Facilitate and qualify present service reporting and organize regular service review meetings
· Collect requirements and issues regarding IT operations
· Handling of incident and change management
· Communication of problem analysis and solution design
· Readiness for on call duty
· Service review presentations
· Facilitate and qualify executive summaries of incident progress
· Initiate continuous improvement process
· Interaction with incident, problem, quality and process management as well as central reporting
· Conduct customer satisfaction surveys

Personal and technical requirements:

· Experience in IT Service Management (e.g. ITIL V2/V3)
· Knowledge of trouble ticketing systems (e.g. Remedy 7)
· Background knowledge and experience in ERP systems (e.g. SAP)
· International project experience
· Excellent analytical and communication skills
· Strong customer orientation
· Ability to present and communicate on a senior management level
· Fluent English language skills, German language skills are advantageous

Planned project start: July 2010 / full time Newberry/Belfast
Project duration: 3 months + (possibility of project extension)

If you are interested in this position please send your CV in English and Hungarian to edina.kerti@slsoftware.eu