webhosting: fizetsz, se szupport se szolgaltatas

Sziasztok,

A kovetkezo gondom adodott amiben tanacsot kernek:

1. Ceg
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Kb. ket honappal ezelott elofizettem egy web hosting szolgaltatasra. Egyszerunek tunt es olcsonak. Igazabol nincsenek nagy igenyeim erre az oldalra, ugyhogy amit kinalnak az bosegesen is eleg.

Megtortent az elso fizetes, kaptam egy accountot, ezzel egyidoben fizettem egy domain transfer-ert is, hogy azt is attetetem hozzajuk. Nehany nappal ezutan lejart a domainem a regi szolgaltatonal es akkor derult ki, hogy az uj szolgaltato nem is regisztralta meg a domaint, ugyanakkor mar kifizettem es a szamlat is megkaptam. Tobbszori megkeresesre sem reagaltak, tobb mint egy hetig elerhetetlen volt a domainem. Egyszeruen a fuluk botjat sem mozditottak. Miutan rajukdorrentettem a sokadik email utan, akkor vettek a faradsagot es beallitottak a domaint, viszont nem kaptam hozzaferest a dns rekordjaimhoz. Ezzel egyidoben a berelt tarhelyem elerhetetlen lett es a mai napig az, tul a kb 20-dik emailen.

Kaptak tolem egy felszolitast:

"Dear Richard Paul Moore,

I had a couple of conversation with Chris Morgan in the last one and the half
months. As I read on your website, You are the responsible person of Neptune
Web Hosting. Please study the enclosed e-mails carefully and confirm me that
you had knowlegde about our conversation with Chris Morgan, including my down
network, and the caused damages by the lack of service and support over one
and a half months.

1. Warning.

1.1. Please note that, if I am not getting worked my network within 48 hours
from the date of this mail, I will get contact with Consumer Protection
Association, and prepare my solicitor for a full compensation court against
Neptune Web Hosting.

However, I am still willing to negotiate for avoiding both of us from the
above inconveniences, therefore I expound you the conditions.

2. Conditions.

2.1. There are two possible ways to solve the "Forbidden 403" issue.

2.1.1 You make me an access to that website I will place
in "/home/sites/domain.org/public_html/", frontpage named index.php or
index.html over HTTP protocol, port 80 from the internet and you will
guarantee that, there will be no more ignorance from the support in further.

2.1.2. If you are not able to solve the above and/or guarantee support in
further, then please refund that fee I have payed for the hosting service for the
last two months and notify me about your decision.

2.2. Therefore, there was no special warning neither on your website - before
a domain transfer - nor in the Terms and Conditions of that facts,
modification of DNS records will be no more accessable for the user in
further after approvement of transfer. There are two possible solutions for
solving the unaccessable DNS records problem.

2.2.1. You make me able to access my DNS records within the above mentioned
period of time.

2.2.2. If you are not able to give me an access to the DNS records through
your website, then please transfer my domain to another provider like
http://www.ukreg.com or you will refund that fee and I will do it.

3. Consequences.

3.1. In the case of completion of conditions any of 2.1. and any of 2.2.,
which means I will get my network back working in 48 hours, I am going to
refrain from legal claim. Obviously, if the network stays under your
umbrella, you have to provide the above mentioned support as well.

3.2. I am willing to accept any other solution that you can offer, which also
means my network will get worked untroubled in further.

3.3. In the case of additional ignorance or uncompletion of under "2.
Conditions", I will prepare a legal claim against Neptune Web Hosting for
compensation of caused damages from 21-May-2006 by the lack of service and
support.

Please also note that, we had make a copy of your website, included Terms and
Conditions in present of couple of witnesses for avoiding from subsequent
altering of that."

A valasz:
"Hi
The main problems to your account were caused by you placing the index files
in the wrong place. This has now been deleted from the root directory which
was causing a problem.
Also, I found a configuration issue on this hosting account which I've
remedied though the changes will take a few hours to go through at which
time your site will be working properly. If you still require a refund we
are happy to do this, and assist you with transferring the domain to another
registrar.
Thanks
Richard"

A vicc az egeszben, hogy azt az index fajlt azert tettem oda mert nem akartam csinalni magamnak egy "temp" konyvtarat egyetlen index fajl miatt, az osszes tobbi vhost-hoz volt index fajl es mindegyik ugyanazt a 403-at dobja. Egyebkent ez harom honapja volt, azota is letezik az accountom naluk es azota is 403-at dob mindenre.

A masik durva dolog, hogy belinkeltem neki is a fenti hup-os topicot, megha nem is erti, hogy mirol beszeltunk, de legalabb latja, hogy mennyit szoptunk. Mondtam nekik korabban (a topik utan egybol irtam nekik), hogy feltehetoen az apache felre van konfiguralva es addig b.hatom, hiaba rakom akarhova a filokat, hiaba alitgatom a jogosultsagokat, ha az apache nem tudja olvasni a profilt.

Most jon az rdekessege a dolognak. Elegem lett hazudozasaikbol es visszakertem a penzemet, erre jott egy ujabb email, hogy rendben van. Raneztem a paypal-ra, hogy letiltsam nekik a tovabbi tranzakciokat (nincs ra lehetoseg), bementem a bankba, hogy ok tiltsak le, azt mondtak, hogy ez kartyas fizetesnek minosul, ezt a masik felnek kell leallitani. Ez a fenti dolog 3 hete volt, kaptak idokozben egy ujabb emailt tolem, hogy a penzem nem jott meg, nem kaptam ra valaszt. Az elobb vettem eszre, hogy van egy nem fogadott levelem, megneztem es mit latok: lehuztak a szamlamrol ujabb egy havi osszeget. Harmadik honapja fizetek nekik es meg szolgaltatast nem lattam.

2. Ceg
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Betelt a pohar, korulneztem mult vasarnap a neten, hogy egy olyan szolgaltatot talaljak aki biztosit postgresql adatbazist is. Megneztem a supportot is, 24x7. Dragabb is, de gondoltam nem erdekel, tobbet ne maradjak support nelkul, ennyit meger. Megkaptam a hozzaferest az accounthoz, de a cpanelhez nem fertem hozza, mivel jovahagyasra vartam. A jovahagyast 3 napig vartam, kozben irtam nekik negyszer, mire jott valasz, hogy szamlazasi okokbol volt szuneteltetve. Ellenoriztek, majd legkozelebb mikor mentem, mar nem volt ott a "pending account" uzenet az accountra valo bejelentkezes utan. Megyek, hogy bejelentkezzek a cpanel-ra: "login failed". Kertem egy uj jelszot, megjott emailben, raklikkelek:
Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

Tovabbra sem valaszol senki a support reszlegtol. Ilyenkor mit lehet tenni?