Job description
You support the ACD-team to provide a smoothly running operation of the ACD-platform and the basic administration of the used systems with the following main tasks:
Realisation of the Service Desk requirement according to call flow programming, adaptation and reporting
Preparation and updating of standard documents and publication and deposition of them on central platforms
Monitoring of the server platform and taking over the End to End responsibility for the Avaya system in case of an incident
Communication and collaboration with the Avaya support specialists and other involved organisations
Take over on call duty
Support implementation and transformation projects including travelling
Requirements
Strong experiences within telecommunication technique
At least Intermediate English language knowledge
Familiar with hardware components from Avaya (Tier II), Cisco
VoIP and network knowledge
Oracle-data base understanding
Preferred
Avaya certification, qualifications
Accomplished handling of operating systems (Sun Solaris, Debian, Microsoft Windows and Windows server)
Benefits
Competitive salary
Performance bonus
Ergonomic, modern workplace
Professional development and career opportunity
Youthful, friendly atmosphere
Trainings
Workplace
Budapest
Registration
If you are suitable for this position, please send your resume in Hungarian and English to dobak.eszter@tesk.hu and refer to the TESK-2000-10 number!