Robin (OnePlus)
May 24, 01:48 CST
Hello again
This is Robin again and I will be handling your ticket for today. Thank you for the update.
We will try to exhaust the troubleshooting first before sending the device for repairs that way we can determine what is really causing the battery drain on your device. There are cases where the battery is already replaced at the service center and the battery drain issue is still there.
With regards, to your battery life issue, I would advise to reduce screen brightness and or use autobrightness feature. Aside from that, please disable unused features like Wifi, GPS, Bluetooth, autosync. This apps would need to be disabled if unused as it takes up a lot of battery life if left on. For Wifi, GPS, Bluetooth, it will keep continuing to find networks or devices to connect which causes the battery drain in the phone.
As mentioned by Jin, you can also optimize the inactive apps by: Settings>Battery>Battery saver.
You can also check which app consumes the most power. Please go to Setting>Battery>Battery Optimization
Reminder: Battery optimization may delay in receiving message prompt for this app.
Please check as well if your phone is updated to the latest OTA version.
With regards to the screenshot, this really helps us in determining the battery drain on the device. We would advise to fully charge the device and use it normally until it is at 25% battery health where you can take the screenshot. Please don't plug in the charger while your using it normally after the full charge.
If you really need to change the battery, there will be a cost for the repairs.
Battery: EUR 15.50
Labor fee: EUR 18.50
VAT: 23%
Total Price: EUR 41.82