Monitoring Technician - I-New Hungary Kft

 ( profession | 2019. szeptember 6., péntek - 16:03 )

I-New Unified Mobile Solutions is one of the fastest growing technology solution providers in the mobile communication industry. From offices all across the globe, we provide state-of-the-art technology solutions for efficient digital business transformation over next generation BSS platforms. Awarded as ‘Best MVNO/E Solution Provider’ in 2014/2015/2016 at the Global MVNOs Industry Awards, and winner in the 'Services to Telecoms' category at the 2016 Global Telecoms Awards.

For our operations team in Sopron we are looking for a:
Monitoring Technician
I-New Hungary Kft – Network Operations Center Sopron


Monitoring of the MVNx platforms
Managing incident processes and following up on incident resolutions
Responding to incoming requests, via various communication channels (i.e: emails, ticketing tools, instans messaging, phone calls)
Being interface to customers and managing the communication flows
Ensuring all work is carried out and documented in accordance with required standards, methods and procedures
Working collaboratively with local and onsite teams
Collaboration with 2nd and 3rd level departments


Excellent command of Hungarian and English; in writing, speaking and reading
Ability to work under pressure and to manage own workload following given guidelines
Proactivity, flexibility and accuracy
Very good cooperation skills
Willingness to improve and learn new technologies

What we can offer you
Flexible working hours
International team
Comprehensive on the job trainings

Working hours

As we are obliged to ensure a 24/7 hours support for our customers, the members of the monitoring team operate in 12 hours shifts (in day and night shifts), in average 3 days a week.

Experience required:
professional experience is not required

Required language level:
English - intermediate / communication

Job location:
9400 Sopron


a oldalon keresztül.