Monitoring Engineer - I-NEW HUNGARY KFT

 ( profession | 2018. október 15., hétfő - 11:22 )

I-New Unified Mobile Solutions is one of the fastest growing technology solution providers in the mobile communication industry. From offices all across the globe, we provide state-of-the-art technology solutions for efficient digital business transformation over next generation BSS platforms. Awarded as ‘Best MVNO/E Solution Provider’ in 2014/2015/2016 at the Global MVNOs Industry Awards, and winner in the 'Services to Telecoms'? category at the 2016 Global Telecoms Awards.

For our operations team in Sopron we are looking for a:

Monitoring Engineer
I-New Hungary KFT – Network Operations Center Sopron
Place of work: Sopron

RESPONSIBILITIES
Monitors of the MVNx platforms
Prioritizes and schedules incoming faults and requests. Facilitates the resolution of incidents
Responds to support requests, typically via i-New’s trouble ticket tool
Interfaces to customers and partners to manage cases
Ensures all work is carried out and documented in accordance with required standards, methods and procedures
Works collaboratively with local and distributed teams

REQUIREMENTS
Excellent command of Hungarian and English; in writing, speaking and reading
Ability to work under pressure and to manage own workload following given guidelines
Finds practical and innovative solutions for own area, builds on others’ ideas
An adequate support and helpdesk work experience is a definitive advantage
WORKING HOURS
As we are obliged to ensure a 24/7 hours support for our customers, the members of the monitoring team operate in 12 hours shifts (in day and night shifts), in average 3 days a week.

EXPERIENCE REQUIRED:
professional experience is not required
REQUIRED LANGUAGE LEVEL:
English - intermediate / communication
JOB LOCATION:
Sopron

INTERESTED IN THIS CHALLENGE?
If so, please send your CV in English.

you can apply : profession.hu site

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Monitoring Engineer :)

Lófasz és estifény :D